Customer Service

Not Just Threads at Potter's Paradise is the
Canadian Distributor for Paradise Dreamz Machine Embroidery Threads  

 All prices are in Canadian dollars.

SPEND $100.00 or more and receive one COLOUR CHART FREE

  • NOTE:  Please let us know which colour chart you would like!
  • Choices are:  Rayon, Polyester or Metallic Colour Chart
  • This will not show in your shopping cart

Customer Service   Our business hours are:   10:00 a.m. and 6:00 p.m.  Monday thru Friday.  Please feel free to drop us a line to share your thoughts on the site, all comments welcome.

MAILING INSTRUCTIONS for customers who wish to send cheque or money orders please email Not Just Threads at Potter's Paradise to make proper arrangements.

All orders will be processed and shipped as soon as your personal cheque is cleared with the bank.   


BACK ORDERS:  Not Just Threads at Potter's Paradise will notify you immediately in regards to any back orders.  You have your choice of cancelling the back order or we will hold your order until the back order arrives and ship to you ASAP.  Do to the high cost of shipping it is not feasible to ship back orders seperately.  Thank-you in advance for understanding.

DISCONTINUED MERCHANDISE:  In the event that Not Just Threads at Potter's Paradise has discontinued merchandise, due to lack of availability from a supplier, I will notify you by email as soon as possible. 


Not Just Threads at Potter's Paradise offers the following Returns Policy:

Software and Embroidery Designs are not returnable unless they are defective.  If that is the case we will replace the software with a new one of the same program or design.  Any order that was custom cut, such as stabilizers, elastic, fabric etc. is subject to a $15.00 re-stocking fee.  Any product that comes in a sealed package are returnable if the package has not been opened or dampered with in any way. 

Our prices are fair and competitive and our products are of the highest quality and value available.  However, Due to fluctuations in market conditions beyond our control, prices are subject to change without notice.  We will always attempt to inform you of any price changes when you place an order.  All merchantise will be shipped and invoiced at the lowest prevailing price.

Not Just Threads at Potter's Paradise is not responsible for typographical errors.

Customers are responsible for shipping charges on returns and exchanges.

Not Just Threads at Potter's Paradise is an online International business.  Our business hours are Monday - Friday between the hours of 10:00a.m. and 6:00p.m.  Email and we will respond A.S.A.P.

Privacy Statement
Not Just Threads at Potter's Paradise is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to with "unsubscribe" as the subject line.Not Just Threads at Potter's Paradise does not sell, trade or rent your personal information to others.