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Not Just Threads at Potter's Paradise is Proudly affiliated with:
All prices in our catalog are in Canadian dollars.
Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order. Please note that a $3.50 handling fee is included in you shipping cost. This fee helps to cover the cost of packing supplies and the service that I provide by bringing your parcels to the Canada Post Office.
There have been times when I've mailed a parcel and the cost to ship has been less than what my customer was charged. In that event, I give you change back via Paypal.
Q: What shipping services do you use?
A: We use Canada Post at the moment for shipping your orders. Canada Post has been the most cost effecient service. The cost to ship with Canada Post is at least half the cost of other courier services. This service is more time consuming for Not Just Threads, but it does save our customers a substantial amount of money in shipping cost. Well worth the extra effort.
Q: Do you ship International?
A: Yes...we will ship international orders, but before paying for your order, please contact firstname.lastname@example.org for a shipping quote.
The most cost efficient way to ship International orders is by Canada Post Surface. The draw back to this is that your order will take anywhere from 6-8 weeks for delivery verses Canada Post Air, which takes approximately 10 days for delivery.
Q:I'm a member of your Yahoo Group NotJustThreads and I'm trying to purchase one of the Group Specials, but my group price isn't showing in my shopping cart, why?
We now have a Members Only web site available for Yahoo Group Members. You must login with an ID and password. This information can be found in the files on the NotJustThreads Yahoo Group. The ID will always be the same, but occassionally the password will be changed for security reasons. When the password is changed, I will post a message to the group. If you have a problem logging into the Members Only web site, please contact Michele at email@example.com and I will be more than happy to assist you.
The Group Specials are special prices set for group members only and will not reflect in your shopping cart.
Not all products in the store will get a group discount. Most of the products that are already discounted in price will not receive additional discounts. When your shopping, you will clearly see the percentage of discount that a group member will receive on the product and this discount will show in your shopping cart. If you don't see a members discount, then that particular product does not apply. I do try to give group discounts on as many products as I can.
Again, if you have any questions in regards to group discounts, please contact Michele at firstname.lastname@example.org.
Q: Do I have to be a member of your Yahoo Group to sign up for the Newsletter?
A: No, not at all, but there are benefits to becoming a group member.
Q: Is there a fee to join your group NotJustThreads?
A: No...the Yahoo Group "NotJustThreads" memberships are absolutely free.
Q: I don't see all the Paradise Dreamz Thread colours listed for the Rayon or Polyester Thread in the 5500 yd. cone, why?
A: The most popular size in the Paradise Dreamz Thread line is the 1100 yd. cone. We do carry some basic colours in the 5500 yd. cone. The Paradise Dreamz Thread is a fairly new line and a great deal of money was invested in the start up. Eventually we will be offering all of the colours in the 5500 yd. cones.
Q: I want to order prewound bobbins, but I don't know what size my machine take. Where would I find this information.
A: In the articles category you will find an article named CHOOSING THE CORRECT SIZE BOBBIN FOR YOUR MACHINE There you will find a large list of machines and what size prewound bobbins that they take. If you can't find your machine on the list, please contact Michele at email@example.com and I will do my best to find out what size bobbin your machine takes.
Q: How long will it take to process my order?
A: Once I have received payment for your order it will be shipped within 48 hours. Occasionally, I will have to order a product in for you. If that is the case I will contact you by email or phone to let you know the status of your order.
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